Terms of Service

1. Acceptance

By accessing or using FindABed ("the platform"), operated by Symbiotech AI LLC (Howell, Michigan), you agree to these Terms of Service. If you do not agree, do not use the platform. These terms apply to all users — social workers, discharge planners, case managers, and care facility operators.

2. What FindABed Is

FindABed is a neutral care placement marketplace. We provide a directory of Michigan care facilities, workflow tools for social workers to track client placements, and tools for providers to manage bed availability and receive referrals.

FindABed is not a licensed healthcare provider, referral agency, or covered entity under HIPAA. We act as a technology platform — a Business Associate when PHI is processed on behalf of covered entities. We do not provide medical advice, clinical services, or direct care. Social workers and case managers retain full professional responsibility for placement decisions.

Search rankings are never influenced by undisclosed paid placement. Featured badges are transparently labeled. Social worker access is free forever.

3. Social Worker Terms

• Access is free. There is no fee to search, save providers, send referrals, or track client placements — now or in the future.
• Store only the minimum PHI necessary for placement coordination. Do not enter full medical records, diagnoses, or SSNs. Use initials, case IDs, discharge dates, care level, and insurance — nothing more.
• You may only use the platform for legitimate care coordination on behalf of clients under your professional care. Data scraping, bulk export, or commercial redistribution of provider data is prohibited.
• You represent that you are a licensed or credentialed social worker, discharge planner, case manager, or equivalent professional.
• Client records are scoped to your account. Do not share login credentials.

4. Provider Terms

• By claiming a listing, you represent that you are authorized to manage the facility and that all information you provide is accurate and current.
• You agree to keep bed availability reasonably current. Stale or false availability data harms social workers and the patients they serve, and may result in account suspension.
• Listing on FindABed is free. Optional paid subscription tiers unlock additional features (featured badge, priority placement in search). Subscriptions are billed monthly and can be cancelled at any time with no penalty.
• Listings that are unclaimed, out-of-date, or in violation of these terms may be flagged, hidden, or removed at our discretion.

5. Placement Fee

When a social worker confirms a placement at your facility through FindABed, a placement fee of 30% of the first month's rate of care applies. This fee is disclosed at the time you claim your listing and is invoiced via Stripe upon placement confirmation. By claiming a listing, you agree to this fee structure.

The placement fee applies only to confirmed move-ins, not to referrals, inquiries, or tours. FindABed does not manipulate search results in exchange for fee payments or any other consideration.

Invoices are due within 30 days of issuance. Fee disputes must be raised within 14 days of the invoice date by contacting austin@symbiotechai.com.

6. Newsletter Sponsorship Terms

FindABed publishes a weekly newsletter distributed to subscribing social workers, discharge planners, and care coordinators. Providers and vendors may sponsor newsletter issues subject to the following terms:

• All sponsored content is clearly labeled as "Sponsored" or "Partner" within the newsletter. FindABed does not publish undisclosed advertising.
• Sponsors may not include false claims, misleading pricing, or content that disparages other providers or FindABed itself.
• FindABed reserves the right to reject or remove sponsorship content that violates these guidelines, applicable law, or platform values.
• Subscriber email addresses are never shared with sponsors. Sponsors receive only aggregate engagement metrics (open rate, click rate).
• Sponsorship fees are non-refundable once a newsletter issue has been published.

7. Prohibited Use

• Do not use the platform to solicit clients outside of legitimate care coordination.
• Do not scrape, copy, or redistribute provider data for commercial purposes.
• Do not submit false or misleading facility information.
• Do not circumvent the placement fee by coordinating confirmed placements off-platform after a referral was initiated through FindABed.
• Do not use the platform in violation of HIPAA, Michigan Mental Health Code, or any applicable state or federal privacy law.

8. Disclaimer of Warranties

FindABed provides facility data as a convenience. We do not verify current licensing status, bed counts, or clinical quality of listed providers. We make no warranty that any provider is appropriate for any particular patient.

The platform is provided "as is" without warranties of any kind, express or implied, including but not limited to fitness for a particular purpose or non-infringement.

9. Limitation of Liability

To the maximum extent permitted by Michigan law, Symbiotech AI LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from use of the platform, including but not limited to adverse patient outcomes, missed placements, incorrect bed availability data, or billing disputes between providers and payers.

Our total aggregate liability to any user for any cause shall not exceed the amounts paid by that user to FindABed in the 12 months preceding the claim.

10. Termination

We reserve the right to suspend or terminate accounts that violate these terms, submit false information, or engage in conduct harmful to patients, providers, or the platform. You may close your account at any time by contacting us.

11. Governing Law

These terms are governed by the laws of the State of Michigan. Any disputes shall be resolved in the courts of Livingston County, Michigan.

12. Changes to These Terms

We may update these terms at any time. Material changes will be communicated by email or in-app notice at least 14 days before taking effect. Continued use after the effective date constitutes acceptance of the revised terms.

13. Contact